Once the order has been formalized, that is, with the acceptance of the General Purchase Conditions and confirmation of the purchase process, we will always send an email to the Customer confirming the details of the purchase made.
Valencia&Go will accept cancellations of orders under the conditions indicated to continuation. To make the cancellation you must request it by sending an e-mail to reservas@valenciaandgo.com.
You must bear in mind that:
– Reservations for walking tours, excursions, and experiences can be canceled or modified up to 24 hours in advance. The tailor-made experiences have special conditions (check general conditions)
– We do not accept changes or cancellations with less than 24 hours (except for force majeure such as: cruises that cannot dock, canceled flights or disabling illness with medical proof from the same day of the excursion)
– We will not be held responsible if the clients don’t arrive at the meeting point in reached in time, and we will not reimburse the amounts paid. Even when the direction provided by the client is not correct.
– The tours and excursions have a minimum number of participants of 4 people, if we do not reach the minimum we will offer another day to carry out the activity or we will proceed to reimburse it.
– Exceptions: exclusively for the activities of Excursion to Cave Paintings and Treasure Hunt, the minimum required to be able to carry out the activity will be 6 people. For the Excursion to Tabarca Island it will be 8 people. The snow getaway is for groups of minimum 25 people (check general conditions)
