Once the order has been formalized, that is, with the acceptance of the General Purchase Conditions and confirmation of the purchase process, we will always send an email to the Customer confirming the details of the purchase made.

Valencia&Go will accept cancellations of orders under the conditions indicated to continuation. To make the cancellation you must request it by sending an e-mail to reservas@valenciaandgo.com.

You must bear in mind that:

- Reservations for walking tours, excursions, and experiences can be cancelled or modified up to 24 hours in advance. The tailor-made experiences have special conditions (check general conditions)

- We do not accept changes or cancellations with less than 24 hours (except for force majeure such as: cruises that cannot dock, cancelled flights or disabling illness with medical proof from the same day of the excursion)

- We will not be held responsible if the clients don't arrive at the meeting point in reached in time, and we will not reimburse the amounts paid. Even when the direction provided by the client is not correct.

- The tours and excursions have a minimum number of participants of 4 peopleIf we do not reach the minimum we will offer another day to carry out the activity or we will proceed to reimburse it.

- Exceptions: exclusively for the activities of Excursion to Cave Paintings and Treasure Hunt, the minimum required to be able to carry out the activity will be 6 people. For the Excursion to Tabarca Island it will be 8 people. The snow getaway is for groups of minimum 25 people (check general conditions)

All reserved and paid products may be changed due to force majeure (bad weather, overbooking...), as long as the cancellation is caused by Valencia&Go, the client will receive the full money.

Valencia&Go will not be responsible for errors caused in the client's collection when the email address, telephone number or collection address entered by the Client in the reservation form does not correspond to reality or has been omitted.

The Customer must check that all the purchase data are correct, once the purchase has been confirmed. If you find an error, you must notify us immediately so that we can make the necessary corrections. Valencia&Go will not be responsible for the errors committed by the client when selecting the product and the desired date.

Consequently, the customer will only have the right to complain about imperfections when he has fulfilled his obligations of examination and claim of errors, whenever he exercises his action within 24 hours after the confirmation of the purchase, and always, at least 24 hours before the date confirmed in the wrong product. Once this period has elapsed, the client will lose any right to claim, understanding the product received in full compliance.